Refund and Returns Policy

Refund and Returns Policy for PUREPICKSUP LLC

At PUREPICKSUP LLC, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy below to understand how we handle returns, refunds, and exchanges for orders placed through purepicksup.com.

1. Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the purchase date.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required to process a return.

Non-Returnable Items: The following items are not eligible for returns:

  • Items marked as “Final Sale.”
  • Gift cards or promotional items.
  • Damaged or worn items due to customer mishandling.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed under the following conditions:

  • If approved, the refund will be issued to your original payment method.
  • Refund processing typically takes 5-10 business days after the return is received and approved.
  • Original shipping costs are non-refundable, except in cases of defective or incorrect items.

3. Exchanges

We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange an item, please contact us at sales@purepicksup.com to arrange the exchange.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us: Email us at sales@purepicksup.com with the following details:
    • Your order number.
    • The reason for the return or exchange.
    • Photos of the product (if applicable, for damaged or defective items).
  2. Prepare the Return:
    • Securely package the item, including all original packaging, manuals, and accessories.
    • Include a copy of your order confirmation or receipt.
  3. Ship the Item:
    • Send the package to the following address: PUREPICKSUP LLC
      11572 N 86th Ln
      Peoria, AZ 85345-4151
    • Customers are responsible for the return shipping costs unless the item is defective or incorrect.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving the order. We will cover the return shipping costs and provide a replacement or refund after verifying the issue.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please check the following:

  1. Contact your bank or credit card provider; processing times can vary.
  2. If the issue persists, email us at sales@purepicksup.com, and we will assist you.

7. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

We are here to assist you and ensure your experience with PUREPICKSUP LLC is a positive one.

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