SHipping

At PUREPICKSUP LLC, we strive to ensure that your orders are delivered promptly and securely. This Transportation Policy outlines our shipping practices, estimated delivery times, shipping costs, and other details regarding the transportation of your purchases from purepicksup.com.

1. Shipping Methods

We work with reliable shipping carriers to deliver your orders safely and efficiently. The available shipping methods may vary depending on your location, order size, and selected delivery option. These methods include:

  • Standard Shipping
  • Expedited Shipping
  • Priority Shipping (if available)

2. Shipping Locations

We currently deliver to locations within the United States. At this time, we do not offer international shipping. If you have any questions about delivery to specific areas, please contact us at sales@purepicksup.com.

3. Processing Times

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may vary during peak seasons or sales events.

4. Estimated Delivery Times

The estimated delivery time depends on the shipping method selected at checkout:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 3-5 business days
  • Priority Shipping: 1-3 business days

Please note that delivery times may vary based on your location, weather conditions, or carrier delays.

5. Shipping Costs

Shipping costs are calculated at checkout based on the total weight, dimensions, and destination of your order. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

6. Tracking Your Order

Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor your shipment’s progress on the carrier’s website.

If you do not receive a tracking email within 48 hours of your order being processed, please contact us at sales@purepicksup.com.

7. Lost, Damaged, or Delayed Shipments

We take every precaution to ensure your package arrives safely. However, unforeseen issues may occur:

  • Lost Shipments: If your order is marked as delivered but you have not received it, please contact us within 7 days so we can assist you in filing a claim with the shipping carrier.
  • Damaged Shipments: If your package arrives damaged, please email us at sales@purepicksup.com with photos of the damage and your order details. We will work with you to resolve the issue.
  • Delayed Shipments: Please allow for additional time during holidays or extreme weather conditions. We are not responsible for delays caused by the carrier but will assist in tracking your package.

8. Address Errors

It is your responsibility to provide accurate shipping information during checkout. If you realize an error in your address, please contact us immediately at sales@purepicksup.com or 415-707-4006. While we will do our best to update the address before shipment, we cannot guarantee changes once the order has been processed.

If an incorrect address results in a failed delivery, the customer will be responsible for any reshipment fees.

9. P.O. Boxes and APO/FPO Addresses

We currently deliver to P.O. Boxes and APO/FPO addresses using standard shipping methods. Delivery times to these addresses may vary.

10. Returns and Refused Shipments

For details about returning an item or refusing delivery, please refer to our Refund and Returns Policy.

11. Contact Us

If you have any questions or concerns about our Transportation Policy or need assistance with your shipment, please reach out to us:

We are committed to providing you with a seamless shopping experience at PUREPICKSUP LLC.

Let me know if you’d like any adjustments or additional details!

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